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Improving Your Outlook

The journal tracks your activities for you by providing a record of messages you've sent or received, calls you've made, and letters you've sent. Along with tracking the calls, the journal includes a duration field so that you can easily see how long you spent on a project. Rebecca owns a consulting business and uses these features to her advantage, resulting in more accurate accounting of the time spent on a project and customer billing.

She keeps all of her contacts in Outlook and when she needs to make a phone call, she uses Outlook to dial the phone. The journal item is created automatically and the duration is logged.


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