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Part: VI Appendixes > Microsoft Support Services and the Microsoft Knowledge Ba...

Microsoft Support Services and the Microsoft Knowledge Base

The first place to look for help with error messages you encounter with Outlook 2003 is Microsoft Product Support Services (PSS). You can access Microsoft PSS by opening Internet Explorer and navigating to http://support.microsoft.com. From there, you can access the Microsoft Knowledge Base, download software updates, view a list of FAQs, contact Microsoft, or access the Microsoft newsgroups.

Accessing the Microsoft Knowledge Base

The Microsoft Knowledge Base is a searchable database of Microsoft support articles. These articles are a result of bug reports and support calls made to Microsoft as well as testing and reporting by individual testers and large corporations. Click the link for the Microsoft Knowledge Base or navigate directly to http://support.microsoft.com/default.aspx?scid=fh;EN-US;KBHOWTO to display Figure D.1.


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