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Chapter 29. Exchange Public Folders > Improving Your Outlook

Improving Your Outlook

Using Outlook as a client to Microsoft Exchange Server gives you access to a host of features to enhance your productivity. Cached exchange mode, a Global Address List, and folder sharing are features you can access through Exchange Server. If you need to share information with others in your organization, public folders can be a great sharing mechanism. This section shows you the basics of creating a public folder application that your company can use to request pricing for picture frames.

Before you develop your application, make some notes about who will access the system and what they'll need the system to do. For our Frame Order System, a sales representative working from either home or the office will enter the basic request after talking to the customer. The request must then be evaluated for completeness by the Customer Service department. After the Customer Service department has approved the request, the Design department will evaluate the request. The Design department is responsible for generating technical design information for the frame order. After that, the Estimating department will evaluate the request. This is where the final pricing for the frame order will be determined based on the material the frame is made of and any decorations needed on the frame. When pricing has been entered for the request, the sales representative can then take the pricing back to the customer.


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