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Troubleshooting

Customizations Won't “Stick”

I keep customizing my toolbars and every time I close Outlook and reopen, the changes I made are gone.

Outlook stores the toolbar information in a file called outcmd.dat, in the C:\Documents and Settings\username\Application Data\Microsoft\Outlook folder. Outlook occasionally replaces that file with a new copy and you lose your custom toolbars.


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