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Troubleshooting

What's in a Domain Name?

I added a domain to my Safe Senders list, but some messages coming from that domain are still being blocked. What's wrong?

As you can see when you examine the Safe Senders and Blocked Senders list, Outlook considers a domain to be everything after the @ sign. In your case, it's likely that the sender is using subdomains, such as marketing.example.com and travel.example.com. Look at the sender's address carefully and you should be able to see the full domain. Add each subdomain to your Safe Senders list and your filters will work properly again.


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