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Troubleshooting

What to Do If Your E-mail Recipients Receive Unexplained Attachments

You may have sent formatted RTF files to recipients whose e-mail readers cannot handle them. Use plain text in your messages instead.

What to Do If Your E-mail Recipients Cannot See Fonts, Colors, Tables, and Other Message Formatting

Again, your recipients may be using e-mail readers that can only handle text files. Send your messages as text, and if you need to send formatted information, send that information as a file attachment.


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