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Troubleshooting

What to Do If Word Saves Files As Templates

If Word only allows you to save files as templates, not as .DOC documents, your computer may be infected by a Word macro virus. Your best option is to run an antivirus software application to eliminate the infection. If it can't remove the virus from an infected machine, make sure your software has been updated (via the web) with the most recent virus definitions its publisher has available.

What to Do If You Lose Access to a Template

If you suddenly lose access to a template that was always available before, check to see whether the corresponding template file (.DOT) has been moved. If the template is part of a workgroup on a network, you should also check to see whether you have lost access to the server where it is stored. If you have exited and restarted Word, also check to see whether the template is a global template that must be reloaded.


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