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Troubleshooting

Working Around Anti-Spam Filters

Q1:I have two Internet service providers. One is a local provider I use at home, because I like their speed and service. For business trips, I use an account with a national Internet service provider, to avoid having to access the Internet via a long-distance call at exorbitant hotel rates. While on the road, I have no trouble receiving mail from your regular ISP, but when I try to reply to e-mail, I get an error message that says something like This server does not allow relaying.
A1: Most ISPs restrict access to SMTP servers for sending outgoing mail—typically, the mail server checks your IP address before allowing you to connect to the SMTP server. This step verifies that you are an authenticated user on the network, as is the case when you dial in directly. If you connect from another ISP, the server doesn't recognize your IP address and blocks your attempt. This configuration prevents unauthorized users from hijacking the mail server to unleash a flood of spam, but it also prevents you from connecting to the outgoing mail server to relay messages. On the road, set up another Internet mail account, and adjust your configuration so you send mail through the SMTP server that belongs to the account you dialed in with, but receive messages on your regular POP3 server. To make sure that recipients send replies to the right address, be sure to specify your regular (home) mail account as the Reply-To address on this new account.

Alarms Fail to Go Off

Q1:I set a reminder on an Outlook item, but I never received a pop-up reminder.
A1: It sounds obvious, but Outlook must be running if you expect to receive reminders. Outlook displays past-due reminders the next time you start the program, but these reminders don't do you much good if you've already missed an important meeting or appointment. To ensure that Outlook runs every time you start your computer, place a shortcut to the program in your Startup group. And if you use reminders, avoid shutting down Outlook except when you plan to turn off your PC.


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