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Troubleshooting

Putting Templates in Their Place

Q1:I created a group of templates and saved them along with the standard Office templates in the C:\Program Files\Microsoft Office\Templates\1033 folder. But when I choose File, New, none of my custom templates are visible.
A1: Microsoft designed the folder that stores system templates so that users cannot add templates to it. Instead, you should save your templates to the default User Templates location. The safest way to save templates to this location is one at a time. If you choose Template from the Files of Type list in the Save As dialog box, all Office programs will save your work to the correct location. If you want to add a large number of files to this location, open Word and choose Tools, Options; then click the File Locations tab and verify the User Templates location.

No Preview in Common Dialog Boxes

Q1:I selected Preview from the drop-down menu of views in an Office common dialog box, but when I click a file in the pane on the left, Windows displays the words Preview not available instead of showing my file.
A1: The preview pane shows a static snapshot of the document as it existed the last time you saved it. By default, this option is not selected because it tends to add roughly 60KB to every file that you create. To make this preview picture available, you must choose File, Properties and check the Save Preview Picture box on the Summary tab. You can do this at any time with a Word document or PowerPoint presentation. However, this option is effective with Excel workbooks only if you use it when you first create the file. Checking this box on an Excel workbook after you've saved it with this option off has no effect at all. To enable the preview, check the box, save the file under a new name, and use Windows Explorer to delete the old version and rename the new one with the old name.


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