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Troubleshooting

When Active Means Invisible

Q1:The Preview pane says it can't display the message because it contains active content.
A1: That's Outlook's maddeningly roundabout way of telling you the message is in Rich Text format and contains a script. Open the message to read it.

When Your E-mail Bounces

Q1:I replied to a post on an Internet newsgroup via e-mail, but my mail server bounced the message back to me, saying the recipient doesn't exist.
A1: More than anywhere else, people who post to public newsgroups are likely to disguise their true e-mail address. The reason is to prevent bulk-mail artists—spammers—from harvesting their address and reselling it to scam artists. Check the header on the message carefully to see whether the true e-mail address is hidden. Sometimes the solution is as simple as removing the phrase no.spam from an address such as bianca@no.spam.example.com.


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