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Chapter 1. An Overview of Office XP > Advanced Support Options

Advanced Support Options

Microsoft delivers an extraordinary amount of support information for all Office versions on the Web. That commitment doesn't extend to answering individual questions free—if you purchase a retail version of Office, you get two free assisted support incidents, over the phone or via Web-based support options, while all other personal support options cost at least $35. But if you're willing to search long enough, chances are good that you'll find the answer yourself.

Using the Office Resource Kit

Microsoft sells its Office Resource Kit as a heavy and high-priced book/CD combination. You can buy the book if you insist, but we suggest that you save your money and download only the pieces you need from the Web. Every word in the printed version is available online from http://www.microsoft.com/office/ork/, as are several special-purpose utilities. And the Web version is up to date, unlike the printed version.


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