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Troubleshooting

If you've been using cc:Mail 7.x or 8.x and then install Outlook, you'll probably see an error message the next time you try to use cc:Mail. The reason for this is that the Outlook installation replaces some Messaging Application Programming Interface (MAPI) files (page 39) and the new files are not compatible with the cc:Mail client. The solution to this problem is to have both sets of MAPI files on your computer, one for use with Outlook and most other Windows applications, and the other to use with the cc:Mail client. After you've installed the MS Outlook Support for cc:Mail information service, use the following procedure to do this.

To be able to use Outlook and the cc:Mail client on the same computer:


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