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Troubleshooting

What to Do If the Voice Comment Recorder Cassette Icon Is Grayed Out

Check to make sure your computer has a sound card, and that the sound card is configured properly. You can check on this by clicking Start, Control Panel, double-clicking on the System applet, and clicking the Device Manager tab. Look to see whether a sound card is listed. If it has an exclamation point next to it, it is not configured properly; try reinstalling the driver or checking for resource conflicts.

What to Do If Word Doesn't Display Change Lines in a Merged Document

Make sure you turned on Highlight Changes on Screen in the Tools, Track Changes, Highlight Changes dialog box. If change lines don't appear, it's possible you forgot to turn on Track Changes. Starting from your original (unchanged) file, use the Compare Documents feature (Tools, Track Changes, Compare Documents) to mark all differences between your original and the file you sent out for review. Then use the Merge Documents feature (Tools, Merge Documents) to integrate each reviewer's set of changes into the original file, including the set of changes you just created using Compare Documents.


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