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Troubleshooting

What to Do When a Field Won't Update Properly

First, try to update the field manually. Click inside it and press F9. If the information doesn't update

  1. Check to make sure there really is new information available to replace the old information. For example, if a { FILESIZE } field doesn't change, make sure the size of your file on disk has actually changed (this field's value won't change until you resave the file after adding or removing characters or other document elements).

  2. Check to make sure the field isn't locked. In some cases, Word beeps when you try to update a locked field. If you don't have sound enabled, try unlocking the field by selecting it and pressing Ctrl+Shift+F11. If the field still won't update, press Shift+F9 to view its contents. Delete the following characters if you find them present:


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