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Chapter 32. Tracking Tasks and Taking No... > Using the Journal to Track Activitie...

Using the Journal to Track Activities

Outlook's Journal folder sounds like a great idea for a busy professional who wants to keep careful track of activities related to clients and contacts. If you turn on journaling, Outlook automatically creates a new item in the Journal folder every time you open or edit an Office document or select an option from the Actions menu. In theory, the result is a detailed list of email messages, meetings, phone calls, and even non-computer-oriented activities that you enter manually.

Unfortunately, in practice the Journal is a cumbersome and ineffective way to record activities. That's not just our opinion: Microsoft no longer recommends that you use this feature for activity tracking; the Activities tab on each contact record is easier to use and makes a more manageable display. Only users who need to maintain compatibility with a journaling system set up under Outlook 97 should continue to use this folder for its original purpose.


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