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Troubleshooting

Dragging Doesn't Always Move an Item

You tried to move an item from one folder to another, but Outlook opened the form for a new item instead.

You can move items only to folders capable of storing that type of item. If you try to move one type of item (such as an email message) to a folder intended for a different item (such as the Contacts folder), Outlook assumes you want to create a new item, just as if you had dropped the original icon on the folder's shortcut in the Outlook Bar. Choose a different destination folder.


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