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Chapter 30. Managing a Contacts List > Merging Duplicate Contact Items

Merging Duplicate Contact Items

How do you deal with duplicate Contact items? This problem is particularly prevalent if you use incoming email as the basis for a Contact item. When you drag a message from the Inbox and drop it in the Contacts folder, Outlook creates a new Contact item using the sender's name as it appears in the From box. If one person occasionally sends messages using a different display name, eventually you'll wind up with two, three, or more Contact items for a single person—most consisting of just an email address.

In some cases, Outlook can combine duplicate records for you. If you attempt to enter a record using exactly the same name as an existing Contact item, Outlook displays the dialog box shown in Figure 30.6.


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