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Chapter 19. Maintaining Office 2003 Inst... > Customer Experience Improvement Prog...

Customer Experience Improvement Program

A new feature of Microsoft Office 2003 is the Customer Experience Improvement Program. Microsoft uses this optional method to identify the usefulness of product features installed on a user’s computer by collecting data at specified checkpoints (determined by Microsoft and driven by received data). All data collected by the Customer Experience Improvement Program reporting process is anonymously gathered and reported to Microsoft.

This program helps determine which Office 2003 features are used—how often, how much, and by what percentage compared with other Office applications installed on the user’s computer. The resulting data helps Microsoft prioritize bug fixes by feature and product and determine whether a feature is used enough to be included in future releases of a product.


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