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Lesson 4. Managing Mail > Following Up on Messages

Following Up on Messages

Some of the mail messages you receive may require answers that you can’t research at the moment you open them, or ask you to do something that you want to be sure to remember to do later. You need to set some sort of reminder for yourself so you do what is required and then get back to the sender.

There are two ways you can handle these situations. If the memo asks you to complete a task, you may want to add a task to your To Do list. With the memo open or selected in a view, click the Copy Into New button on the Action bar and select New To Do. You then fill in the To Do item and save it to the list for action later. You’ll learn more about the To Do list in Chapter 11, “Working with To Do Items.”


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