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Summary

Realizing that the email message you're reading might not be from who it claims to be is frightening to many people. With email, the normal clues you have with direct contact or phone conversations are missing. People tend to rely much more on trust with email than with other forms of contact.

To compound the problem, email programs tend to hide much of the information that would help determine an email's authenticity. For useability reasons, even email addresses are often hidden from view.


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