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Chapter 10. The Bigger They Are, the Har... > I'm So Stuffed, I Couldn't Eat Anoth...

I'm So Stuffed, I Couldn't Eat Another Thing

As important as email is to most people, it's useless if people can't send you messages. If your postal mailbox is full, the post office collects your mail, and you can pick it up later. However, when your inbox is full, you lose any email messages that would have been sent. When an attacker causes your inbox to fill up, you can lose important messages and not have any record of what you missed.

Case Study 10-1

Elizabeth had just met with a potential client and several of her competitors. The client described a new project the company was about to undertake and asked each potential vendor to answer a questionnaire. The client apologized for the short turnaround, but noted that failure to submit the completed questionnaire by the end of the day would eliminate those vendors from consideration.

Elizabeth decided to clear her plate of all activities for the afternoon to give herself ample time to finish the questionnaire. The client had promised to email the questionnaire to each vendor by 1:00 p.m. However, when Elizabeth sat down at her computer, she found her email inbox filled with hundreds of messages from email addresses she didn't recognize. She began frantically looking through the emails for the questionnaire, but with all the email messages, she didn't know which one was the correct one.

Around 4:30, Elizabeth called the client to try to explain what had happened. The client said he had received a message that Elizabeth's email box was full. The client said he felt bad, but because all the other vendors had submitted on time, there was nothing he could do.



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