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Q&A

Q1:I created a custom form, changed the icon, and restarted Outlook. I then used Change Forms to change the MessageClass on all the items in the folder, but only a few items use the new icon.
A1: There's a bug in Outlook that causes some items to display the default icon. There doesn't seem to be any rhyme or reason to it—some old contacts are affected as are some newer ones. When you check the MessageClass or open the item in Design mode, the icon it's supposed to use is the correct one.


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