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STARTUP AND SHUTDOWN

Word 2000 Closes on Startup

The Annoyance:

When I try to start Word 2000, it just closes, without even an error message. Excel and PowerPoint do the same.

The Fix:

This usually happens only with an Office 2000 installation that has either Service Release 1 (SR-1) or Service Release 1a (SR-1a) installed. The problem is that the installation CD key is faulty. You can tell because the CD key will start with the characters GC6J3. You need to get a valid CD key from your Office reseller or from Microsoft, and then delete the relevant key from the Windows Registry (see http://support.microsoft.com/?kbid=255503 for details). After doing so, start Word and enter the valid CD key when prompted for it.


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