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Sorting the (e)Mail

This is the story of Abby Taylor, a modern-day businesswoman with a modern-day problem. Abby is a successful sales agent for Taylor and Daughter, an office supply distributor. And yes, she is the daughter in said company. She conducts much of her business via e-mail—clarifying orders, discussing invoices, confirming shipping details, and so on. She often finds it difficult to keep track of the e-mail threads and attachments she has included with her correspondence, and she finds she spends a great deal of time sifting through e-mails for particular information.

She tried working with e-mail folders in Microsoft Outlook, creating folders with matching names on her hard drive for storing attached files, but found that was hard to keep track of. She finally resorted to printing every e-mail and attachment and sorting them by manufacturer, customer, or date.


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