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Chapter 4. Managing the Barrage of E-mai... > KEEP THE E-MMUNITY IN MIND BY ATTEND...

KEEP THE E-MMUNITY IN MIND BY ATTENDING TO PURPOSE, POLICY, AND PROTOCOL

As a basis for effective and responsible electronic communications, we must understand that when we communicate at work, we do so for specific reasons and with certain formalities and boundaries. Otherwise, our communications would be a free-for-all. Communication and information systems exist to support the larger systems of the organization and the work communities we belong to.

David Whyte (1994) discusses the purpose of a corporation: “to achieve things that would be impossible alone.” He points out the root of the word, “corpus,” refers to a body or part of a living organism that functions for one purpose. In our organizations, we work together as a unified group to fulfill a specific purpose. Whyte also reminds us that our collective purpose cannot be achieved by individuals working alone. So if e-mail communication is the preferred channel that connects us to other people at work, shouldn't we communicate with our business needs always in mind?


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