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Chapter 4. Managing the Barrage of E-mai... > E-MAIL SHOULD INCREASE EFFICIENCY AN...

E-MAIL SHOULD INCREASE EFFICIENCY AND EFFECTIVENESS

Communicating through e-mail can add to the productivity drain rather than the productivity gain when we take part in some bad, or even ugly, e-mail practices:

  • Office banter and “flame wars” (nasty notes sent back and forth) take time and energy to participate in and often serve no purpose other than to waste time and cause frustration.

  • Spam (unsolicited e-mail from solicitors) is generally a nuisance. Jam (unsolicited e-mail from friends) usually seduces us to read it and maybe even respond.

  • Poorly written e-mail can result in miscommunications that take additional communications to straighten out.

  • Improperly distributed e-mail—to the wrong recipients or to unnecessary recipients—can cause us to be distracted and confused.

  • Viruses, carried through improperly handled e-mails, can infest your system and cause a series of problems—from computers crashing to whole systems becoming immobilized.

  • Too many e-mails stored in our mailboxes cause systems to overload and make us work too hard to retrieve a message. We may cause a paperless pile to accumulate that can be messier than a paper pile to straighten out.


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