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Chapter 4. Managing the Barrage of E-mai... > WE HAVE GONE FROM “YOU'VE GOT MAIL!”...

WE HAVE GONE FROM “YOU'VE GOT MAIL!” TO “OH NO! NOW WHAT?!”

It was a thrill! We were enamored of our first “You've got mail!” What a wonderful thing—to be connected so quickly and intimately with so many people. We could connect with other people day and night, for so many purposes, to say just about anything we felt moved to express. E-mail was a blessing.

“The Electronic Messaging Association estimates this year 108 million e-mail users will receive over 7 trillion e-mail messages—about 65,000 each if you're counting….”

—Wurman, 2001



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