Managing the Barrage of E-mail: Using a System to Organize, Process, and Declutter

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E-mail: Communicate Effectively, First Edition

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Table of Contents

Acknowledgments

Preface

Ch. 1. E-mail: The Good, the Bad, & the Ugly

Ch. 2. Business Netiquette: Being a Good E-mmunity Netizen at Work

Ch. 3. E-mail IS Business Writing: Composing Letters, Memos, and Notes at Work

Ch. 4. Managing the Barrage of E-mail: Using a System to Organize, Process, and Declutter

WE HAVE GONE FROM “YOU'VE GOT MAIL!” TO “OH NO! NOW WHAT?!”

THE BARRAGE OF INFORMATION CAN BE A DRAIN ON PRODUCTIVITY

E-MAIL SHOULD INCREASE EFFICIENCY AND EFFECTIVENESS

KEEP THE E-MMUNITY IN MIND BY ATTENDING TO PURPOSE, POLICY, AND PROTOCOL

MANAGING THE BARRAGE OF E-MAIL REQUIRES USING A SYSTEM

THE FIRST FUNCTION OF AN E-MAIL SYSTEM IS ORGANIZING

THE SECOND FUNCTION OF AN E-MAIL SYSTEM IS PROCESSING

THE THIRD FUNCTION OF AN E-MAIL SYSTEM IS DECLUTTERING

TOOLS & TIPS

Ch. 5. The Heart and Soul of E-Service: Using E-mail to Enhance Customer Service

Appx. A. A Style Guide for E-mail: Standards for Effective E-mail Communications

Glossary of Terms

Answers for Quick Checks

Chapter 4. Managing the Barrage of E-mail: Using a System to Organize, Process, and Declutter

“Besides the noble art of getting things done, there is the noble art of leaving things undone. The wisdom of life lies in eliminating the nonessentials.”

—Chinese Proverb

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Contents

Chapter 4. Managing the Barrage of E-mail: Using a System to Organize, Proce...

Chapter 4. Managing the Barrage of E-mail: Using a System to Organize, Process, and Declutter