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Chapter 1. E-mail: The Good, the Bad, & ... > OUR E-MMUNITIES HELP US DETERMINE HO...

OUR E-MMUNITIES HELP US DETERMINE HOW TO COMMUNICATE

E-mail users who communicate regularly with different groups of people have established electronic communities, or e-mmunities. E-mmunities associated with work may include people in professional organizations, vendors, customers, and coworkers. Within the same organization, multiple e-mmunities may exist among team members or coworkers. Of course, e-mmunities can also include people outside work, such as friends, family members, or club members.

E-mmunities establish unwritten and often unconscious conventions about ways they communicate or interact with each other. Some e-mmunities even articulate these guidelines. They may have guidelines about the tones they use, how formal or informal messages are, what response time is expected or considered polite, and what words are used. E-mmunities may even have standards regarding word choice, what kinds of e-mail messages will be tolerated by the group, and even who is admitted to the group.


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