• Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint
Share this Page URL
Help

Chapter 1. E-mail: The Good, the Bad, & ... > E-MAIL IS NOT ALWAYS THE BEST WAY TO...

E-MAIL IS NOT ALWAYS THE BEST WAY TO COMMUNICATE

Although e-mail is a wonderful communication tool, it should not be used when:

  • The message is long, complicated, or requires negotiation.

  • Questions or information need clarification and discussion.

  • The information is confidential, sensitive, requires security, or could be misinterpreted.

  • The message is emotionally charged, and really requires tone of voice or conversational feedback to soften the words or negotiate meaning.

  • The message is sent to AVOID direct contact with a person, especially if the message is unpleasant and uncomfortable or seems too difficult to say face-to-face.

  • The message contains sensitive issues, relays feelings, or attempts to resolve conflict. E-mail can make conflict worse.

  • A response is required quickly, and the receiver is not reading e-mails regularly.

  • The discussion involves several people, and their feedback is required. A teleconference, face-to-face meeting, bulletin board, or discussion group format may be more efficient.

  • The information could be shared more easily another way (such as talking to the person in the next office).


PREVIEW

                                                                          

Not a subscriber?

Start A Free Trial


  
  • Creative Edge
  • Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint