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Chapter 1. E-mail: The Good, the Bad, & ... > E-MAIL IS A UNIQUE FORM OF COMMUNICA...

E-MAIL IS A UNIQUE FORM OF COMMUNICATION

E-mail is unlike any other form of communication. It is composed and sent but requires no paper or stamp. E-mail is generally reliable and usually arrives within seconds in the recipient's mailbox. It can be composed easily and sent quickly. Unlike voice mail, the message can be planned and revised instead of made up on the spot.

However, e-mail does not carry the gestures, body language, and visual cues of a face-to-face conversation. E-mail does not even carry the tone or voice inflections of a phone conversation. Sometimes senders write things they would not say in person and tend to be more blunt and direct in e-mails. Then recipients may miss the point: they may “miss-interpret,” “miss-conclude,” or “miss-understand” the intended message!


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