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Chapter 1. E-mail: The Good, the Bad, & ... > USING E-MAIL HAS INTRODUCED SOME CHA...

USING E-MAIL HAS INTRODUCED SOME CHALLENGES

E-mail is evolving from its original freewheeling style to a more businesslike professional style, especially when used to communicate at work. Because e-mail is rapidly becoming the most common way people in business communicate, it must take on a new style.

E-mail must be thoughtful, reader-friendly, reflect well on the sender, and serve the needs of the recipient. No longer can e-mail messages seem like notes passed back and forth in school. E-mail cannot feel like brain-dumps with the subject line filled in “FYI” (for your information). Although in the past these informal styles were acceptable, users are now getting feedback that a very casual style just does not work.


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