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Chapter 1. E-mail: The Good, the Bad, & ... > E-MAIL HAS ALWAYS BEEN A GOOD THING

E-MAIL HAS ALWAYS BEEN A GOOD THING

Computers have evolved from being mainly computational engines to serving largely as business and interpersonal communication tools. As the catalyst for this change, e-mail introduced conversations that connected humans in unique ways. While this method of communication began informally and was generally used informally, the evolution of e-mail to a mission critical application has necessitated big changes in this communication style. Here is how the story goes…

“E-mail ‘enables people to circumvent many of the inefficiencies of the office place and the approval process of traditional paper-based communications.’”

—Angell and Heslop, 1994



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