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Chapter 1. E-mail: The Good, the Bad, & ... > E-MAIL IS A MISSION CRITICAL COMPUTE...

E-MAIL IS A MISSION CRITICAL COMPUTER APPLICATION

Electronic communication is here to stay, and its use is increasing rapidly. The global economy is expanding. New technologies are developing at near frenzied rates. The use of the Internet continues to explode. People are connecting more now than ever in history, and communicating through e-mail is the most common way people are connecting.

E-mail is now a mission critical application of computers everywhere. E-mail is an essential tool for carrying out the mission and goals of an organization. Bill Gates (1999, p. xvii-xviii) characterizes e-mail as central to the life of a business—a “digital nervous system…providing a well-integrated flow of information to the right part of the organization at the right time.” Gates (1999, p. xix) further explains that this digital nervous system supports the three main corporate functions: commerce, knowledge management, and business operations. Employees who perform these functions use e-mail to share files, conduct e-commerce, conduct research, collaborate as teams, manage projects, capture knowledge, and provide customer service. If their e-mail servers shut down, the standard operations of their organizations would be paralyzed.


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