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Chapter 1. E-mail: The Good, the Bad, & the Ugly - Pg. 1

Chapter 1. E-mail: The Good, the Bad, & the Ugly "E-mail can be the greatest communication tool in your organization's history or the greatest curse. What makes it one or the other is the culture that evolves within the organization for using e-mail as a communications tool." --Ragan's Intranet Report, 1999 WHAT YOU'LL LEARN IN THIS CHAPTER Goal · To build awareness of e-mail use and the need to communicate effectively and responsibly Objectives As a result of this training, you should be able to: · · · · Define e-mmunity and state what e-mmunities you belong to State why e-mail is mission critical to your job and your organization List advantages and disadvantages of using e-mail Know when e-mail is the appropriate form of communication to use 1