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Chapter 1. E-mail: The Good, the Bad, & the Ugly

Chapter 1. E-mail: The Good, the Bad, & the Ugly

“E-mail can be the greatest communication tool in your organization's history or the greatest curse. What makes it one or the other is the culture that evolves within the organization for using e-mail as a communications tool.”

—Ragan's Intranet Report, 1999


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