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Chapter 3. E-mail IS Business Writing: C... > GOOD WRITERS ALSO PAY ATTENTION TO T...

GOOD WRITERS ALSO PAY ATTENTION TO THE CRITICAL ATTRIBUTES OF THEIR MESSAGES

Because e-mail has replaced the office memo and is also replacing letters and notes, we must consider everything we did in traditional business writing and more:

Tone

Business communications should always have a professional, positive tone even if the message contains some bad news. Make sure you:


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