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Chapter 2. Business Netiquette: Being a ... > BECAUSE E-MAIL IS UNIQUE, USERS MUST...

BECAUSE E-MAIL IS UNIQUE, USERS MUST BE ESPECIALLY CAREFUL

Communicating through e-mail is different from any other way people have been used to communicating at work. E-mail does not carry the gestures, body language, and visual cues of a face-to-face conversation. E-mail does not even carry the voice tone or inflections of a phone conversation. Many users mistakenly think e-mail messages should be more informal and relaxed than paper equivalents of memos and business letters.

“Blasko's Law: Courtesy and good taste are inversely proportional to the distribution of computers in a society.”

—Blasko, 1999



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