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Chapter 2. Business Netiquette: Being a ... > USING E-MAIL CAN BE GOOD, BAD, OR UG...

USING E-MAIL CAN BE GOOD, BAD, OR UGLY

Until users understand that e-mail requires Netiquette, this critical form of business communication may continue to cause problems. In addition to all the advantages of using e-mail, this communication channel can have a negative and even an ugly side.

E-mail is a great way to communicate quickly, easily, and inexpensively. E-mail is flexible and can reach someone who is not available by phone. It is also an effective way to communicate with more than one person. The sender does not have to worry about time or geographical differences. E-mail can be sent and received at the sender's and recipient's convenience.


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