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Chapter 2. Business Netiquette: Being a ... > NURTURE HARMONIOUS CONNECTIONS

NURTURE HARMONIOUS CONNECTIONS

E-mail allows users to connect as never before. E-mail can enhance or threaten relationships. Building and maintaining trust is critical to harmonious connections. Building and maintaining trust in your relationships with coworkers, customers, and vendors requires socializing, consistency, enthusiasm, acknowledgment, owning problems, individual initiative, predictability, and task focus (Demnitz and Willmore, 1999).

“…make it easy for people to give you what you want or need from them. Seek to connect rather than compete, ask instead of tell, and compliment instead of criticize. You'll end up getting more of what you want, and so will everyone else.”

—Charles, 1999



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