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E-MAIL SHOULD CONTAIN SIMPLE, CONCISE, CORRECT, AND SENSITIVE WORDING

E-MAIL SHOULD CONTAIN SIMPLE, CONCISE, CORRECT, AND SENSITIVE WORDING

When composing an e-mail, think of your message as a fine gem. It is small, yet pure in form and valuable. Like a gem, your e-mail should contain only the essence—the most essential or more valuable part of some idea or experience. Your recipient should profit from receiving it and take actions that benefit both of you. One way to polish the gem is to be particular about the words you choose.

How we word e-mail messages, in addition to how long (or short) we make them, can help recipients read and act on them quickly.


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