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STANDARDIZING WHAT WE DO AT WORK IS ESSENTIAL

STANDARDIZING WHAT WE DO AT WORK IS ESSENTIAL

In many workplaces today, teams are working to standardize and document job tasks. Organizations have taken on this challenge for several reasons:

  1. To improve continuously.

    Having standard operating procedures documented helps us define the steps we should follow to do job tasks. When we first document these tasks, we capture how we are functioning and can then take a critical look at the process and our job performance. We can then figure out how to improve both.

    Documenting and standardizing procedures is a key requirement of a quality initiative but is still a best practice of organizations that have not formally implemented one.

  2. To share knowledge.

    Once we have work processes documented and refined, we can use this information to share knowledge. We can train new employees and cross-train or retrain existing employees. We can also educate vendors and customers about what happens in our work.

  3. To reinforce a positive brand image.

    Organizations that are concerned with their brand image—who they are and what they stand for—want to be sure they have a handle on how things get done. Standardizing job tasks ensures the consistency in our work that contributes to a consistent and positive image.


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