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Part X: Appendixes > Basic Troubleshooting Diagnosis and Repair

Basic Troubleshooting Diagnosis and Repair

With Illustrator, as with any computer program, sometimes things don’t go according to plan. The time lost when a problem arises can often be measured in hours—hours that may mean the difference between meeting a deadline and losing a client. Just as troublesome, perhaps, is the frustration that mounts as one solution after another fails to work. What seemed to be a minor inconvenience can later develop into a huge headache.

Minimizing the downtime and salvaging the project should always be the goals when trouble strikes. The two keys to effective troubleshooting are diagnosing the problem properly and finding the correct resource. You are not expected to know everything about your software, especially when you consider that a single program is rarely an “island.” Rather, using Illustrator as an example, the program is intertwined with the operating system, various plug-ins (some from third parties), the particular file and its format, and often additional programs, such as InDesign, PageMaker, QuarkXPress, Photoshop, or possibly a Web design tool such as GoLive.


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