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Chapter 9. Usability Testing > Summary - Pg. 195

Usability Testing · · · · · · · · · Ensure that all testing materials are accessible Check that the technology is working Be impartial Be sensitive to diversity Create an accurate context Know the site well enough to respond to problems Be passive enough to encourage honest responses Be comfortable with the usability method(s) Be able to make quick and accurate notes 195 Pause now and think about your strategy. Who can you interest in facilitating a usability study? Summary Planning a usability procedure involves identifying · Goals of the test · Participants · Evaluators Although you are very concerned about the usability of your own resources, you should ask an unbiased individual or an expert to perform the usability tests. Participants will feel more comfortable providing honest answers and you will resist defending your design decisions and instead really listen to the feedback.