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Chapter 4. The Dancing Bear > What's Wrong with Software?

What's Wrong with Software?

Much of my first book was devoted to answering this question in detail. However, I'd like to take a few pages to provide you with a glimpse of some interaction-design principles that are effective in designing better software-based products.

Software Forgets

Every time you use a program, you learn a bit more about it, but the program doesn't remember a thing. Troy Daniels is our media producer. He practically lives in Adobe Photoshop. Yet, every time he opens Photoshop, it has forgotten everything and anything he has ever done with it. It doesn't remember where he keeps his image files, nor does it remember the typical work that he does with them. Controls and functions that he uses constantly are given the same emphasis in the interface as controls that he has never used and likely never will.


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