• Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint

User Testing

Any process based on observation must take the back seat to acts of creation. Programmers create. The usability discipline tacitly hands the reins to the programmers, saying, “You build it, and then I'll test to see how well you have done.” But in this fast-moving, high-tech world, after it is built, it ships. Post-facto testing cannot have much influence on the product.

To me, usability methods seem like sandpaper. If you are making a chair, the sandpaper can make it smoother. If you are making a table, the sandpaper can also make it smoother. But no amount of sanding will turn a table into a chair. Yet I see thousands of well-intentioned people diligently sanding away at their tables with usability methods, trying to make chairs.


PREVIEW

                                                                          

Not a subscriber?

Start A Free Trial


  
  • Creative Edge
  • Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint