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Chapter 10. Designing for Power > Goal-Directed Design

Goal-Directed Design

When interaction designers analyze goals to solve problems, they typically find very different—and much better—solutions.

Imagine Jennifer, an office manager in a small company. Her goal is to make her office run smoothly. Of course, she doesn't want to feel stupid or make mistakes, either. Toward those ends, she must make her computer network run smoothly. She must set it up properly, monitor its performance, and modify its configuration periodically to maintain its peak performance. In Jennifer's mind, her job is a seamless blending of these three tasks, contributing to her one goal of smooth running. From Jennifer's point of view, there is really no difference among the three tasks. She doesn't sense a big difference between initial setup and subsequent reconfiguration of the network.


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