• Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint
Share this Page URL
Help

Chapter 10. Designing for Power > What Makes Software Polite?

What Makes Software Polite?

Humans have many wonderful characteristics that make them “polite” but whose definitions are fuzzy and imprecise. Nass and Reeves say that the “four basic principles that constitute the rules for polite interaction [are] quality, quantity, relevance, and clarity.” Those are good but a little too vague to be helpful. Here is my list of what improves the quality of interaction, either with a human or a high-tech, software-based product rich in cognitive friction.

Polite software is interested in me

Polite software is deferential to me

Polite software is forthcoming

Polite software has common sense

Polite software anticipates my needs

Polite software is responsive

Polite software is taciturn about its personal problems

Polite software is well informed

Polite software is perceptive

Polite software is self-confident

Polite software stays focused

Polite software is fudgable

Polite software gives instant gratification

Polite software is trustworthy


PREVIEW

                                                                          

Not a subscriber?

Start A Free Trial


  
  • Creative Edge
  • Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint