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Chapter 2. Cognitive Friction > Why Software-Based Products Are Different

Why Software-Based Products Are Different

Cognitive friction creeps into all software-based products, regardless of their simplicity, and cognitive friction makes them much more difficult to use than equivalent mechanical-age products. As an example, here are the contents of my pants pocket: some coins, my Swiss Army knife, and my car keys. The knife is pure industrial age: You can see how it is built, how it works, and how to work it just by a cursory inspection—by manipulation. When you flip open the knife blade, you can see that it is sharp, and you can imagine the power it has for cutting.


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