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2. Software Annoyances > SOFTWARE SUPPORT ANNOYANCES

SOFTWARE SUPPORT ANNOYANCES

GETTING SUPPORT FOR WINDOWS PROBLEMS

The Annoyance:

Some of the network software configuration settings I applied in Windows don’t seem to be working correctly (or at all). How do I figure this stuff out? I can’t believe I have to hire a consultant to set up a small home network.

The Fix:

Users who aren’t computer experts can set up most home networks quickly and easily (although the combination of devices and settings sometimes does require expert help). For Windows support, you should start with Microsoft.

Check the web site for your version of Windows. If you start at http://www.microsoft.com, the left side of the web page has a section named Product Families. Click the listing for Windows to go to the Windows web page. Windows XP is listed on the left side, and if you hover your mouse pointer over the listing, you can select your version of Windows XP (Home Edition or Pro). If you want to look at support pages for earlier versions of Windows, hover your mouse pointer over Other Versions, and click the appropriate listing (see Figure 2-28).


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